NTRglobal is expanding the multiplatform functions of its NTRsupport on-demand remote-support solution. Internal and external IT support teams can now provide remote technical assistance across numerous operating systems on laptops, desktops, servers, and mobile devices. NTRsupport supports:
- Windows 9X, 2000, NT, ME, 2003, XP, and Vista
- Mac OS X 10.3.9 or later, including Panther, Tiger, and Leopard, running on PowerPC or 32-bit or 64-bit Intel processors
- Any Linux system using GNOME or KDE as its graphical user interface
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Microsoft Windows Mobile 2003, 2003 SE, Mobile 5, Mobile 6 Professional, and Mobile 6 Classic
Always Up to Date
“Remote-support solution providers must work with current operating systems and platforms to provide comprehensive support continuously,” said Matt Healey, Research Manager at IDC. “Providers must address this market demand with a solution that supports the different operating systems used by companies and customers.”
IT and help-desk managers can integrate NTRsupport into CRM systems, help-desk tools, or websites to increase productivity. The company says this also improves service quality and end-customer satisfaction. More than 12,000 companies worldwide use NTRglobal solutions, with integration into Salesforce and other CRM products. Customers can scale support capacity and add functions as needed to maintain service quality across platforms.
“True to our motto ‘o2 can do,’ the NTRsupport on-demand remote solution enables us to provide our dealers with secure and fast support. NTRsupport optimizes information flow and dealer assistance and has exceeded our requirements,” said Michael Rauch, Project Manager for the Dealer Contact Center at o2 Germany GmbH & Co. OHG.
NTRsupport can be adapted to the IT requirements of small, medium-sized, and large companies. The web-based solution is offered as secure software as a service and is intended for individual users and growing companies. It is also available under an on-premises license and can be installed behind the customer’s firewall on its own server.
“We focus on helping IT and help-desk professionals deliver high-quality support and service more easily with NTRglobal’s on-demand solutions while meeting customers’ need for cost efficiency,” said NTRglobal CEO Lluis Font. “NTRsupport provides extensive functions that let customers manage, scale, and control secure platform support on a SaaS basis, regardless of which operating system is used today or tomorrow.”
Availability and Free Trial
NTRsupport is available from http://www.NTRsupport.de. A free 15-day trial can be downloaded from https://na.ntrsupport.com/web/registro.asp.
Further Links:
- NTRsupport