Archive notice: This article was originally published on January 20, 2009. Links and embedded videos are preserved as part of the historical record.
Seagate is offering a free firmware upgrade for affected products. A list of affected products is available on the Seagate support website at http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931.
The Seagate Support Center can be reached at 00800-4732-4283.
Customers who need assistance can also email Seagate at mailto:discsupport@seagate.com. The email should include the drive’s model number, serial number and firmware number. Seagate will respond promptly and provide instructions.
This issue does not cause data loss; the data remains on the hard drive. If files become inaccessible because of the issue, Seagate offers a free recovery service. Seagate will work with affected customers to provide a rapid remedy and minimize disruption for individuals and businesses.
A list of Seagate support phone numbers and other contact options is available at http://www.seagate.com/www/de-de/about/contact_us/.
*There is no safety issue with these products.
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